FAQ

Most frequent questions and answers

Yes! Please send a message with some details about your project and we’ll be in touch shortly.

This term seems to stir a lot of confusion, especially online. No one in the music industry likes the term, but it seems to be sticking for now.
In the same way sugar-free drinks aren’t free of charge, royalty-free music isn’t free music, and never was. Royalty-free means exactly what the term says – it’s music free of royalties. You don’t have to pay the creator every time a song is used as it was the case traditionally with rights-managed music – so-called needle-drop licensing, where royalties had to be paid every time the needle “dropped” and therefore every single time it was used. The royalties also depended on the size of the territory and the amount of viewers.
With royalty-free music you pay a license fee to the creator once and are allowed to use the track forever in the video you purchased the license for.

This doesn’t mean it’s free of performance royalties though. They are paid to the composer when music is performed publicly: TV broadcasts, radio broadcasts, etc.
BUT: They are not paid by the video creator/purchaser of a license. The networks or venues broadcasting your video/film/show, advertisement etc. have to pay them to the Performing Rights Organisations (PRO’s) like BMI, ASCAP, PRS and their global equivalents, and they pay the composers.
In case of YouTube for example, YouTube is the broadcaster and pays performance royalties to the PRO’s.

The following is only important if you monetize content containing our music on YouTube, Instagram and /or Facebook.

First things first: You have nothing to worry about. At all. Quite the opposite.

To protect you and your content from criminals and fraudulent copyright strikes, our music tracks are registered with Content ID and you might receive a copyright claim on YouTube, Instagram and/or Facebook.
Claims are NOT strikes and do not affect your channel /account in any way, those are completely different things. We will never issue a strike. Obviously.

A claim is nothing but a notice about the fact, that YouTube recognized third party content in your videos that belongs to us (our music) and since it’s just an algorithm, it doesn’t know yet if you actually have the right to use it or not.

If we wouldn’t register our music, someone else can (and will) register them and gain control over what happens to your video/channel.

Therefore, a Content ID claim by the legal owner of the music you use is the best thing that can happen to you.

How to clear a claim

Clearing a claim takes less than 2 minutes.
If you have purchased a license from us and need to monetize your content on YouTube, simply do the following after you have received a claim:

-Sign in to YouTube Studio.
-From the left menu, select “Content” and find the video with the claim you want to dispute.
-In the “Restrictions” column, hover over “Copyright claim” and click SEE DETAILS. Then click SELECT ACTIONS – Dispute.

-Copy the following text to the “additional message” field when you get to it and enter the title(s) of the track(s):

“I have purchased a license to use the music track “(Enter title of the track you purchased)” by Elysium Audio Labs from the website ‘www.elysiumaudiolabs.com’ and have the right to use the track. I am pasting my license information below as proof.”

-Open your pdf invoice and copy everything (key commands to select everything – Windows: Ctrl+A; MAC: cmd+A) and paste it below the text

-Copy your license key from the email containing your download files and also paste it there.

-Submit.

That’s it.

Usually it just takes a couple of hours, but if the claim has not been released within 24-48 hours, you can contact support@haawk.com and they’ll be happy to assist you.

(If you have an account with us, you find all invoices and license keys in your account. If you haven’t, the invoice is attached to the email you received after the purchase.)

In case you haven’t published your production yet – You don’t have to wait with uploading and publishing your content until the claim is cleared. You don’t lose a single cent and can monetize it from day one. Just dispute the claim right away when it appears via your YouTube studio dashboard as described above and Google automatically holds the ad revenue and allocates it to your account.

 

If you use multiple tracks or one track repeatedly in many videos, you can whitelist your entire channel. This way you don’t have to dispute claims for every video.

-Go to https://www.haawk.com/whitelist

-Select “whitelist a channel from claiming” and fill out the form (name, email, the link to your channel)

-Copy the following text to the “additional message” field:

“I have purchased a license to use the music track “(Enter title of the track you purchased)” by Elysium Audio Labs from the website ‘www.elysiumaudiolabs.com’ and have the right to use the track. I am pasting my license information below as proof.”

-Open your pdf invoice and copy everything (key commands to select everything – Windows: Ctrl+A; MAC: cmd+A) and paste it below the text

-Copy your license key from the email containing your download files and also paste it there.

-Submit.

 

To clear claims on Facebook and Instagram, please contact support@haawk.com and simply provide them the necessary information as described above.

 

For the reasons we outlined above, we strongly recommend to never use music if the owner hasn’t registered it with Content ID or isn’t willing to register it in the future and spreads misinformation. Otherwise anyone can register a track and earn money from every video that uses it, take it down or harm your entire channel after 3 strikes. Then you’ll not just lose the channel, but you’ll never be able to have a channel again.

Please don’t hesitate to send us a message via www.elysiumaudiolabs.com/contact/ if you have any further questions or encounter any issues and we will take the time to answer everything.

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For those who want a little more information about this, we’re going to take a few minutes of our time to explain the situation a bit further, because due to all the misinformation, especially on YouTube, content creators keep shooting themselves in the foot and put their content and their whole channels at risk.

There is no way to avoid getting copyright claims, it can always happen. As we already described above, copyright claims aren’t bad, quite the opposite. What’s really bad and can be incredibly harmful for your channel are false/fraudulent copyright claims. There are basically two ways how those happen:

1. Since the whole Content ID system is based on algorithms, there can be a mismatch – the algorithm detects two different pieces of content and “thinks” they are the same, while they actually aren’t.
2. Someone fraudulently registers a piece of content with Content ID, even if they don’t own it.

The second case has become a huge problem and it’s getting worse each and every day that YouTube continues to grow.
There’s a gigantic loophole in the whole system: EVERYONE can register a piece of music with Content ID – it’s first come first serve. Therefore, in the “eyes” of Content ID, whoever registers a track first is the owner. If it wasn’t the person(s) who actually created, recorded and produced the music and own(s) all the rights, things can get really messy, to say the least.
They gain full power over what happens to your content – take down your video at any time, earn money from your video and the stolen music, issue channels strikes, and ultimately even get your whole channel taken down for good. That’s usually not what they want – they obviously want to make money. But even those worst-case scenarios do happen.

You can learn more about copyright strikes and claims directly from the source (Google) here:
Claims: https://support.google.com/youtube/answer/6013276
Strikes: https://support.google.com/youtube/answer/2814000

We tried to avoid this for a long time, especially because so many people have misconceptions about what copyright claims are and what they are not. And educating our clients about the reality of all this takes a lot of time and effort, and possibly means some backlash by a few clients who might get confused about receiving a copyright notice on a track they have legally licensed and don’t know about the necessity of Content ID yet.

Our main goal is and always has been the satisfaction and success of our clients.

Hence we had to take this step to ensure the continued security of your content. For every single one of our existing tracks we register with Content ID, we’ll email each purchaser of a license individually to inform them personally about this. Yes, that’s thousands of emails.

Clearing a copyright claim only takes two minutes. Dealing with the consequences of false claims and strikes takes days (best-case scenario), weeks (usually), or they even might last forever.

And the worst thing is, that there’s not much you or the original owner of the music can do about it – there is no guarantee that the person stealing and fraudulently registering it ever releases the claim. And everyone using the content legally receives claims, strikes, or videos get blocked or taken down.

It should be clear by now, that under these circumstances, it is simply irresponsible to not register music with Content ID and you won’t find any legitimate composer/producer who doesn’t take this step or prepares to do so this year.

Still, so many music libraries even advertise the fact that they don’t register their music with the false claim (pun might be intended) that it saves their clients time and effort, while obviously the exact opposite is the case.
They prefer making money over protecting their clients and their property and even market it with the term “copyright safe” at times, while the exact opposite is the case.

But to protect our clients and everyone who has the permission to use our music for free non-commercially, we obviously have to register our music before anyone else does it illegally and gains control over your content.
We even receive false copyright claims on our own videos all the time. So far we’ve always won, but it costs an incredible amount
of time. We even had cases where other “composers” stole our music and used it to get a deal with Universal, and then they registered it with Content ID. You might get an idea about the trouble situations like this can cause for all the parties involved.

Over time, all of our music will be registered with Content ID and everyone will receive a copyright claim to protect their content from abuse by criminals. Those who have purchased a license just release the claim or whitelist their whole channels/accounts, and those who use our music non-commercially and without monetization simply can ignore the claims and don’t take any actions.

As you could see, a copyright claim from the rightful owner actually is the best thing that can happen to you, since it’s the only way your content and your channel are safe.
Abuse of the Content ID system aren’t rare cases anymore, it happens every single day.

Please don’t hesitate to send us a message via www.elysiumaudiolabs.com/contact/ if you have any further questions, we will take the time to answer everything.
Thank you, stay safe and have a great day!

Immediately. As soon as the payment is completed, you receive an email with download links, an invoice, and your personal license key.

If you have an account with us, you can always see your previous purchases, and access your files from anywhere.
If you checked out as a guest, please keep your invoice and the email containing the download links.

If you experience any unexpected issues, please contact us and we’ll help you right away.

No, you don’t need any accounts to make a purchase, neither with us nor with PayPal or any other payment provider. 

If you wish to use PayPal without having an account, you can securely check out as a guest. Just follow the instructions on the screen during the process.

You can also pay with all major credit cards.

If you have any questions or experience any issues, please contact us and we’ll help you right away.

You should have received an email with download links, an invoice, and your personal license key directly after your payment was completed. If you don’t have an account with us and did not receive any emails, please contact us immediately and we’ll handle it right away.
Please kindly check all folders in your email account in case the email accidentally ended up in the wrong folder before you contact us. Thank you!

In general: If you have an account with us, you can always see your previous purchases, and access your files from anywhere. If you checked out as a guest, please keep your invoice and the email containing the download links. If you experience any other unexpected issues, please contact us and we’ll help you right away.

Details are listed in the description of every track. Every track comes with an uncompressed WAV and a high-quality mp3 file.  MP3’s are 320kbps, Wav files are either 24 Bit 48 kHz  or 24 Bit 44,1 kHz.

Other formats are always available on request.

Sound effects are either 96kHz or 48kHz for maximum flexibility and potential additional processing during post-production.

Yes, of course! You can securely pay with all major credit cards.

Our website uses Stripe to handle credit card payments, which grants you the highest level of security there is. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.

This is the most stringent level of certification available in the payments industry.

If you use an iOS device, you can also use Apple Pay.

If you have any questions or experience any issues, please contact us and we’ll help you right away.

Never! The license grants you the right to use the music in your productions worldwide. Forever.

No, you can’t.
According to international law, giving credit does not protect you from copyright infringement. You need a license to show YouTube and Google that you have the necessary rights to use the music in your productions. Otherwise your videos cannot be monetized.

Nothing. You don’t need to do anything. Do NOT dispute the claim, just leave it there and ignore it. It doesn’t affect your video/channel in any way. 

A copyright notice/claim by the rightful owner of the music (us) is the best thing that can happen to you, since it protects you and your content from fraudulent claims and strikes, which can harm your channel and content tremendously. 

Please read the section about Content ID in the FAQ if you want to learn more about this.

If you need to monetize your content at some point in the future, you can always purchase a license whenever needed and then clear the claim with your license.

No, we don’t accept music submission at this time.

Any questions? Need a custom license?

Contact Us

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